General
By placing an order with Nusa Living, you agree to the delivery and payment terms and conditions of Nusa Living. Nusa Living reserves the right to change the delivery and payment terms.

Prices
Mentioned prices are in euros, including 21% VAT and excluding shipping costs. All prices are per item unless otherwise stated. Price changes may occur. We accept no liability for the consequences of printing and typographical errors.

Costs and method of delivery
Handling and shipping costs for the Netherlands and Belgium are € 5.90 per package. Orders of € 75 or more are shipped for free.
For orders to Germany, the handling and shipping costs are € 12.50 and orders of € 100 or more are shipped for free.

Payment
After you have placed an order, you will receive a confirmation by email containing an overview of the ordered items and the total amount, including shipping costs. Payment must be made in advance.

Payment method
You can pay us in the following ways:
iDEAL
Credit card
KBC-CBC/Bancontact (Belgium)
Bank transfer in advance

Delivery period and delivery
Unless expressly stated otherwise, the place of delivery is the address provided by you.

The standard delivery period is delivery within 3 working days after ordering. If this period is not possible, you will be informed of this as soon as possible.

In the special case that an order cannot be delivered within 3 working days, a maximum delivery period of 30 days applies. If the maximum delivery period is exceeded, you have the right to dissolve the agreement without costs, unless you indicate that you accept the announced longer delivery period.

Trial period and returns
A 14-day trial period applies to all your purchases, unless items were purchased or made especially for you. During this period, you can return your order unused, undamaged, and complete in the original packaging. If you decide to return the order, the costs for shipping are for your own account.

You must first register the item as a return via nusaliving.info@gmail.com. We will confirm the return shipment, after which you can send the item back. Nusa Living reserves the right to charge costs in the event of damage to returned items caused by you. If the item is received in good condition, the amount of the product will be credited as soon as possible. If an item is delivered defective, this must be reported within 3 working days to claim any warranty.
NOTE: Please ensure the package is sent with sufficient postage, otherwise it will not be accepted. Unfortunately, we cannot accept damaged or used products as returns. Returning the goods is at your own expense and risk. Refund of amounts already paid by you will take place within 5 days after receipt of the returned goods.

Warranty
For all new products, Nusa Living guarantees that each item meets normal requirements of reliability and usability and existing government regulations. We will repair defects that occur during normal use in or on items free of charge. If a complaint is justified, the shipping costs are for our account. Nusa Living determines whether the warranty applies and decides the method of repair and/or shipping. If you ship the item to be repaired or replaced, it must be provided with packaging that prevents transport damage.

The warranty cannot be claimed if the defect or wear is clearly the result of negligent maintenance, or if this wear can be considered normal. Cleaning and usage errors are excluded from the warranty. You also cannot claim the warranty in the following cases:
- If changes have been made to the item (whether or not for repair) by third parties.
- In case of overheating by central or other heating.
- In case of exposure to humidity, extreme heat, cold, or dryness.
- In case of damage by intent or gross negligence.
- In case of external influences (such as lightning, power failure, natural disasters, etc.).
- If you do not give Nusa Living the opportunity or time for investigation and repair of the defect in a timely manner.
- If you are in default and do not fulfill your obligations.

Service and complaints
You can report complaints or service notifications via the following email address: nusaliving.info@gmail.com

Privacy
Your data is stored by us in a personal register. If you visit our website, our web server recognizes your domain name and email address.

In addition to this data, we also store the information you have consulted on our website. If you have left information on our website yourself, for example about products you ordered, we will also store that, with the aim of improving our website and being able to tailor the content of the page to your use. In addition, we use it to properly execute the agreement and to keep you informed of interesting promotions and offers. We do not make your personal data available to third-party companies for marketing purposes.

If you object to any of the aforementioned activities, you can contact us via villaflorstorerijen@gmail.com. Upon your first request, we will delete your data.

Google Privacy statement
This website uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) is transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use the website, to compile reports on website activity for website operators, and to offer other services related to website activity and internet usage.

Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, we point out that in that case you may not be able to use all the possibilities of this website.

By using this website, you consent to the processing of information by Google in the manner and for the purposes as described above.